Refund Policy
Your satisfaction is our priority - understanding your refund options with ilyexqirav
Refund Eligibility Criteria
At ilyexqirav, we understand that financial planning circumstances can change. Our refund policy provides clear guidelines for when refunds may be available for our savings plan services.
- Requests must be submitted within 14 days of initial plan activation
- Account must not have received any distribution payments
- All required documentation must be provided with the refund request
- Early withdrawal fees may apply depending on plan type and timing
- Government tax implications will be the client's responsibility
Please note that certain promotional offers or government-backed savings incentives may have different refund conditions that will be clearly outlined in your plan documentation.
Non-Refundable Circumstances
While we strive to accommodate our clients' changing needs, some situations do not qualify for refunds under Australian financial services regulations.
- Plans active for more than 14 days without valid exceptional circumstances
- Accounts where distributions have already been processed
- Administrative fees for government reporting and compliance
- Market performance variations that affect plan values
- Changes in personal financial goals or investment preferences
If you're unsure about your refund eligibility, our support team can review your specific situation and provide guidance on available options.
Refund Process Steps
Our straightforward process ensures your refund request is handled efficiently and transparently
Submit Request
Contact our support team with your refund request, including your account details and reason for the refund
Documentation Review
We review your account status, plan terms, and any supporting documentation within 2-3 business days
Approval Process
Eligible refunds are approved and processed according to your original payment method preferences
Payment Processing
Refund payments are typically processed within 5-10 business days, depending on your bank or payment provider
Payment Method Considerations
Refunds are processed back to the original payment method used for your savings plan setup, ensuring security and compliance with Australian financial regulations.
- Credit card refunds: 5-7 business days to appear on statement
- Bank transfers: 7-10 business days for processing
- Direct debit arrangements will be cancelled upon refund approval
- Any processing fees charged by banks are not covered by ilyexqirav
- International transfers may require additional verification steps
If your original payment method is no longer available, we can arrange alternative refund methods with proper verification and documentation.
Partial Refund Scenarios
Some circumstances may qualify for partial refunds, particularly when plans have been partially utilised or when early withdrawal conditions apply.
- Pro-rated refunds for unused plan periods
- Deduction of any earned interest or bonuses received
- Administrative costs for plan setup and government reporting
- Third-party fees that cannot be recovered
- Tax implications will be calculated and documented
Our team will provide a detailed breakdown of any partial refund calculations before processing, ensuring complete transparency about fees and deductions.
Need Help with a Refund?
Our dedicated support team is ready to assist with your refund inquiry and guide you through the process
Phone Support
+61 888 322 266
Monday - Friday, 8:00 AM - 6:00 PM AEST
Email Support
support@ilyexqirav.com
Response within 24 hours
Office Location
Suite F8A, Level 1/47 Ashmore Rd
Bundall QLD 4217, Australia